General Cancellation Policy
A minimum of 30% deposit or full payment is required to confirm your room/ package and/ or any/all add on tours
In the event of a cancellation, the following applies
- Cancellations received prior to 31 days before reservation date(s) are entitled to a full refund or dates can be rescheduled
- Cancellations received 30-15 days prior to reservation date(s) incur a 50% refund or dates can be rescheduled
- Cancellations received within 14 days or less prior to reservation will forfeit any/all deposit/ payment.
Fast Boat Policy
- Our fast boat schedule operates on a fixed schedule every 3 days with the exception of pre-organized special schedules.
- When you make a reservation that includes fast boat transfers with Jawa Jiwa G-Land you are booked on Jawa Jiwa G-land fast boat unless organized prior or during reservation.
- Please note if you request to extend and/ or depart Jawa Jiwa G-Land outside of your original reservation your seat on a fast boat can only be transferred to another Jawa Jiwa G-Land boat schedule only.
- If you indeed to extend and/ or depart and the date does not correspond with Jawa Jiwa G-Land fast boat schedule please be advised your ticket on our fast boat will be forfeited and the cost incurred to join any other fast boat service not operated by Jawa Jiwa G-Land will be at your own expense.
- For all other rescheduling or cancellations, our standard cancellation policy will apply.